SageApp integrates service order/ticket dispatch, customer service and field operations
Proven performance with over 400 customer service people, over 50 dispatchers and hundreds of field service personnel serving thousands of work orders per month on behalf of over one million utility retail customers. Customer service can easily enter work requests, dispatchers allocate them and field service personnel can use their phones or tablets to complete the orders. Management can monitor work live on a map, review performance metrics and help ensure that the entire organization is delivering highly satisfied customer experiences. Industry-leading implementation speed, including employee self-training options, to bring any size utility operation ranging from tens of employees to thousands of employees online quickly.
Why you need SageApp
Stop relying on paper
as your backup |
Improve your
operational resiliency |
Simplify
your process |
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Security, performance, and delivery
The security of our clients and their customer’s data is critical to SageApp. Our infrastructure has been built with security in mind from the ground up, with data encryption and multi-layered access controls. Our cloud-based infrastructure is effortlessly scalable to meet any demand. SageApp was designed to be dynamic and can be ready for your production environment in days. This is possible due to the simple, yet powerful, nature of SageApp, which allows business users to handle the configuration. We can also deliver tailored solutions via our rapid development process to meet the tightest of deadlines. |
Features
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Order Creation
Enter new field service order details from customer calls. Flexible rules and order detail validation ensure all necessary information is requested even on complex orders. This provides a high quality customer experience even with inexperienced or outsourced call center staff. |
Order Dispatch
Easily dispatch orders to field personnel. Track, manage and organize field work according to location and priority. Your employees can dispatch field service personnel from any device with an internet connection. |
Field Operations
The field personnel can use any modern Windows, iOS or Android device to easily manage their daily order flow. They can easily receive new orders, get directions to an appointment location, and collect visit completion details. Managers can view performance data and identify ways to improve customer service and efficiency. |